> Documentation index: https://www.xekta.com/llms.txt

# Support

> How to reach XEKTA.

Email [info@xekta.com](mailto:info@xekta.com). Include the order number if you have one, and the short `ref` from the error if the assistant showed you one.

For shops, press and anything a tool call cannot answer, the same address applies.

XEKTA is operated by Aumere, Inc., San Francisco. XEKTA is the brand; Aumere is the legal entity.

## Before you write

- [Troubleshooting](https://www.xekta.com/docs/troubleshooting.md) covers the most common problems.
- [Cancel, refunds and problems](https://www.xekta.com/docs/cancel-and-problems.md) covers orders that went wrong.
- An assistant can tell XEKTA that a tool answer was wrong with [`feedback_submit`](https://www.xekta.com/docs/tools/feedback-submit.md).