> Documentation index: https://www.xekta.com/llms.txt

# Troubleshooting

> The problems people meet most often, and the fix for each.

## The assistant says XEKTA isn't connected, or asks me to sign in again

Open your assistant's connector settings, disconnect XEKTA and connect it again. Then start a new chat.

## The assistant doesn't use XEKTA

Check that XEKTA is turned on in the chat's tools menu, and mention it by name: "Use XEKTA to…".

## "Finish setting up your account"

Your phone, terms or card step isn't done. Follow the link the assistant gives you, or go to [mcp.xekta.com/account](https://mcp.xekta.com/account).

## No shops found

XEKTA is only in its first areas for now. Give the assistant a street address or ZIP code so it can sort shops by distance. Shops that are closed right now are shown with their opening time.

## The confirmation box didn't appear

Some apps can't show it. Tell your assistant you see no box; it will give you an approval link instead. Open it, check the cart, and approve there.

## My card was declined

Ask the assistant to set up a new card, or replace it on your account page. Then ask it to try again.

## The order was cancelled by itself

A shop that does not answer a new order within 10 minutes cancels it automatically. The hold on your card is released and nothing is charged.

## The assistant says it was told to wait

It called XEKTA too often and was asked to slow down. See [Limits and timers](https://www.xekta.com/docs/limits#calling-too-often).

## The assistant offered to install something

There is nothing to install. No `pip` package and no `npm` command exists for shopping with XEKTA. If an assistant suggests one, it made it up.

## The tools look out of date in my assistant

Some clients keep an old copy of the tool list. Disconnect XEKTA and connect it again, then start a new chat.