Help
Support
How to reach XEKTA.
Email info@xekta.com. Include the order number if you have one, and the short ref from the error if the assistant showed you one.
For shops, press and anything a tool call cannot answer, the same address applies.
XEKTA is operated by Aumere, Inc., San Francisco. XEKTA is the brand; Aumere is the legal entity.
#Before you write
- Troubleshooting covers the most common problems.
- Cancel, refunds and problems covers orders that went wrong.
- An assistant can tell XEKTA that a tool answer was wrong with
feedback_submit.