Troubleshooting

#The assistant says XEKTA isn't connected, or asks me to sign in again

Open your assistant's connector settings, disconnect XEKTA and connect it again. Then start a new chat.

#The assistant doesn't use XEKTA

Check that XEKTA is turned on in the chat's tools menu, and mention it by name: "Use XEKTA to…".

#"Finish setting up your account"

Your phone, terms or card step isn't done. Follow the link the assistant gives you, or go to mcp.xekta.com/account.

#No shops found

XEKTA is only in its first areas for now. Give the assistant a street address or ZIP code so it can sort shops by distance. Shops that are closed right now are shown with their opening time.

#The confirmation box didn't appear

Some apps can't show it. Tell your assistant you see no box; it will give you an approval link instead. Open it, check the cart, and approve there.

#My card was declined

Ask the assistant to set up a new card, or replace it on your account page. Then ask it to try again.

#The order was cancelled by itself

A shop that does not answer a new order within 10 minutes cancels it automatically. The hold on your card is released and nothing is charged.

#The assistant says it was told to wait

It called XEKTA too often and was asked to slow down. See Limits and timers.

#The assistant offered to install something

There is nothing to install. No pip package and no npm command exists for shopping with XEKTA. If an assistant suggests one, it made it up.

#The tools look out of date in my assistant

Some clients keep an old copy of the tool list. Disconnect XEKTA and connect it again, then start a new chat.